We pride ourselves on the quality of the materials used in AURI creations. 

AURI handbag frames are made of brass and finished using specialized techniques tailored to the aesthetic of each piece.

All AURI jewelry is made in 18K gold or 950 platinum.

We use only natural stones and gemstones in our handbag and jewelry creations, selected for their beauty and rarity.

AURI diamonds are selected for exceptional quality and natural beauty, determined by the ideal combination of color, clarity, carat weight, and cut. Every AURI diamond is conflict-free and responsibly sourced in compliance with the United Nations Kimberley Process.

Unless otherwise stated, all colored gemstones are assumed to be subjected to a stable enhancement process for color and/or clarity. These enhancements are standard practice in the industry to optimize the natural beauty of the stones. We fully disclose all treatments to provide transparency and maintain trust in the quality of our pieces.

Garnets, including rhodolite and tsavorite, naturally possess vibrant and desirable colors without the need for enhancement. The color and clarity of garnets are stable and typically do not benefit from treatments as some other gemstones do.

Specifics of the enhancement processes are as follows:

• Sapphires, rubies, and tourmalines used in our creations have been heat-treated to enhance their color and clarity. Heat treatment is a standard industry practice, and we disclose it fully to inform you about the quality and characteristics of the stones.
• Topaz stones used in our pieces have been irradiated to enhance their color. This treatment is also commonly used in the industry and is disclosed for your information.

The descriptions of the products provided on our website are as precise as possible. However, characteristics may vary from one piece to another, notably regarding the colors and features of stones, chain lengths, weight of precious metals, carat weight and exact number of gemstones.

Each AURI creation is made to order to precise specifications. Due to the craftsmanship involved, please allow approximately ten to twelve weeks for delivery. This time frame ensures that every item is crafted with the highest attention to detail and quality.

Please note that made to order pieces are crafted upon purchase but are not customized. 

Customized items, created to your specific preferences, are a separate service and are non-returnable.

Certain aspects of our handbags and jewelry can be customized to meet your preferences. For inquiries about customization options, please contact us at customerservice@aurionline.com. Please note that customized items are non-returnable.

We are unable to modify or cancel your order once placed.

We accept the following credit cards: American Express, Mastercard, Visa, Diner’s Club and Discover. 

We also accept digital payments via Apple Pay.

Payment is collected in full at the time of purchase.

Sales, use, or other taxes may apply based on the delivery location. The amount of tax charged will vary depending on where the products are shipped.

AURI offers complimentary shipping on all orders. Items purchased at aurionline.com will arrive via insured delivery service and require a direct signature. Shipments to Alaska, Hawaii and US Territories may take additional time. Please note that we do not deliver to international addresses, P.O. Boxes, APO/FPO addresses, hotels, hospitals, freight forwarders or directly to UPS and FedEx store locations.

AURI is not responsible for delays caused by weather, actions of the shipping company or circumstances beyond our control.

AURI accepts returns for store credit on online orders received within 14 days of delivery, or in-person orders within 14 days of purchase, provided the AURI shipping tag remains attached. Items with the AURI shipping tag removed are not eligible for return. Customized items and items showing signs of wear are final sale and cannot be returned.

To initiate a return, please contact customerservice@aurionline.com within the 14-day window to request a return authorization number and return shipping label. Packages must include a return authorization number to be accepted. Please note that the cost of return shipping will be deducted from the issued store credit.

Returned items must be in unused, unaltered, and saleable condition, and shipped in the original packaging with the AURI shipping tag attached. AURI reserves the right to refuse any returns that do not meet these criteria.